Help Center

Frequently Asked Questions

The Kura Care medical device says my blood pressure is different than my other blood pressure device

First off, if you are experiencing any unusual symptoms please call your provider or 911 to get medical assistance immediately....

As a billing specialist, how and when do to pull the billing reports?

Please reference the user manual for specific directions on how to pull the billing reports for your practice's remote care programs....

On my blood pressure machine, the date and year doesn't match the present time. Does it matter?

It's ok if the date and time is incorrect on the blood pressure machine. The data will be uploaded to the app with the correct date and...

How often should I take my vital measurements?

The frequency of taking your measurements depends on your health condition and varies individually. In most cases, your doctor will ask...

When I run into a problem, who I should call?

If you have any questions related to your medical device or accessing your patient data, please reach out to the Kura Care customer...

How do I make sure that my doctor is getting my health data?

Log into your patient portal to view your health data. Your most recent measurements should appear in your portal. If you have any...

Who will be eligible for the remote patient monitoring (RPM) services?

For your patients to be eligible for the RPM services, they must meet several criteria as follows: Patients must have at least one...

What to do if I forgot my password?

Please click the "Forgot Password" lettering on your screen and follow the instructions. If you have any issues please contact customer...

I just got my package. What now?

First off, welcome to digital health journey with us! It is our pleasure to work with you. A quick start guide is inside your box. Pull...

What to do when an error message pops up in my Andesfit BP machine?

If "Err P" is displayed on the screen of your blood pressure cuff that means the cuff failed to inflate. Solution: Make sure the tube...

How often do I have to calibrate my medical device?

You don't need to calibrate the medical devices that Kura Care has sent to you. Your devices have been tested before being shipped to...

How do I make sure time spent with each patient is being logged in the system?

Please reference your platform's user manual for specific instructions on time management and monthly time auditing best practices....

I didn't get my package. When to expect to get it?

If you have received a phone call from our customer service team and you agreed to participate in our remote patient monitoring (PRM)...

My patient said they took a measurement, but I can't see it.

First, we recommend using the Google Chrome browser when viewing patient generated health data from our web-based dashboard. All browsers...

How do I know if my patient is using their medical device correctly?

If you notice an out of range reading for a patient, it could be due to improper usage of their medical device. This out-of-range reading...

As an administrator, what should I do when a new user joins the program?

This will vary based on your clinic's workflow. Before onboarding your first patient your will complete our "workflow exercises" to...

How long should I expect to get a reply from Kura?

When there is a general technical issue, our customer service will typically respond within the same business day.

What to do if I forget my password

Please click the "Forgot Password" lettering on your screen and follow the instructions. If you have any issues please contact customer...